Privacy Policy

Effective Date: 1st August 2025

Company: TournaOp Gaming Pvt. Ltd.

Head Office: Kathmandu, Nepal

📞 +977 980-7700648 | 📧 tournaop@gmail.com

1. Introduction

At TournaOp Gaming Pvt. Ltd. (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you shop with us through our website, app, or marketplace.

2. Information We Collect

Full Name
Email Address
Phone Number (verified for order confirmation)
Shipping & Billing Address
Order & Purchase History

Note: We do not store sensitive payment details since we currently operate on Cash on Delivery (COD).

3. How We Use Your Information

Process and confirm your orders.
Deliver products to your address.
Provide customer support and resolve complaints.
Send order updates, delivery notifications, or promotional offers (with your consent).
Improve our store experience and services.

4. Data Sharing Policy

We do not sell, rent, or trade your personal data with unauthorized third parties.

Your information may be shared only with:

Delivery partners (for shipping purposes).
Vendors/manufacturers (for warranty or product support).

5. Orders, Returns & Warranty

Orders may be confirmed via phone or email.
Warranty claims are the responsibility of the manufacturer/vendor. We assist in facilitating but do not control the outcome.
We do not store online payment details since COD is the only payment option.

6. Data Security

Your personal information is stored securely using industry-standard encryption and security practices. We take reasonable measures to prevent unauthorized access, misuse, or disclosure of your data.

7. Notifications & Communication

With your consent, we may send order updates, delivery details, and promotional offers. You may opt out of promotional communications anytime through your account preferences or by contacting us.

8. Account Management & Deletion

Users may create accounts to track orders and purchase history.
You may request account deletion at any time. Once deleted, all personal data will be permanently erased, except where retention is legally required (e.g., tax or invoice records).

9. Your Rights as a Customer

You may:

Access the personal data we hold about you.
Correct or update inaccurate details.
Request deletion of your account and personal data.
Withdraw consent for promotional notifications.

10. Limitation of Liability

TournaOp Gaming Pvt. Ltd. is not liable for:

Manufacturer defects or warranty disputes (handled by vendors).
Delays caused by logistics/shipping providers.
External misuse of customer data outside our control (e.g., third-party fraud).

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, applicable law, or technology. Customers will be notified of significant changes, and continued use of our services will be deemed acceptance of the updated policy.

12. Contact Us

For privacy-related concerns, account deletion requests, or other inquiries:

TournaOp Gaming Pvt. Ltd.
Kathmandu, Nepal
📞 +977 980-7700648 | 📧 tournaop@gmail.com

✅ By shopping at TournaOp Gaming Store, you confirm that you have read, understood, and agreed to this Privacy Policy.